The Company’s refund policy is very simple. If You ask for a refund within 30 minutes of ordering, we will happily issue You a refund. The reason the refund window is so small is because the Company begins working on your videos right away to have them delivered within 1-3 days.
Once a video is created, there are no refunds. All videos created and delivered to You are nonrefundable because there is no way for us to recoup costs once the Company has created the video. There are no refunds on UGC orders as long as the video has been delivered to you. There are no refunds on product cost or shipping costs on any UGC order. We do not return/send any UGC products back to customers as our content creators get to keep the products. If your product is high-ticket we suggest to email us prior to ordering and shipping your product out to our content creator.
Even though the Company has a strict refund policy, the Company also offers unlimited revisions for 7 days on every video ordered. This means You can request revisions on your video up to 24-48 hours after You placed your initial order. Exceptions can be made on specific order cases.